1 Hour to One Day Seminars Available - Information Limited to time alotted
Did you know ...
#1- Violence is the second leading cause of
fatalities in the workplace ...
#2 -20 people are murdered and 18,000 more
are assaulted each week ...
#3 - Each workday brings another 16,400
threats made and 43,800 employees are harassed ...
#4 - 25% of full-time workers report being
harassed, threatened or attacked on the job!
These numbers are staggering -- and keeping
an eye out for violent behavior is only ONE of your many duties.
Enroll in this dynamic workshop and learn to recognize
and handle security problems ... stop trespassers and unauthorized visitors in
their tracks ... and keep trouble-makers out of the office and off
the phone.
What You Will Cover ...
Manage
The Front Desk With More Authority
- How to keep your guard up when
the phone, visitors, delivery persons and employees all demand your
attention at once
- Say “No” with confidence and
authority so others will know you mean it
- Create your own procedures that
make accepting deliveries safe, efficient and hassle-free
- Believe it or not! Most thieves
already know where valuables are hidden — how you can stop them from
having a field day in an open office
- Master different forms of body
language that show people you are not intimidated
- How to quickly recognize and
field phone callers who are fishing for confidential information
Outfox
Potential Troublemakers
- How to look, act, and sound
like the no-nonsense receptionist your boss expects you to be
- How to defuse “hotheads” before
they cause a scene
- Familiarize yourself with
typical criminal profiles to head off trouble before it starts
- Recognize the 2 innocent
questions many thieves ask before they strike
- When you get the feeling that
things just aren’t right — how to develop and use your sixth sense
- Learn how to keep people from
verbally “walking all over you”
- How to confront — and stop —
people who try to slip by you
- Simple methods that’ll allow
you to secretly call for help
- Clever ways to get rid of
pushy, unwanted salespeople
- How to sense when a difficult
person is becoming a security problem . . . before it’s too late to act
- How to avoid the 1 thing that
makes every threatening situation worse
Handle
Stressful Situations Without Losing Your Cool
- Bomb threats . . . a
step-by-step script you can use to keep yourself and everyone in your
office safe
- How to correctly report
emergencies that could put your company in legal hot water
- When a crisis strikes — what
your supervisor will expect from you
- Tips on creating your own
emergency procedure manual
- Why dialing 9-1-1 isn’t as
simple as pushing 3 buttons . . . what you’ll be expected to know
- Proven phone techniques that
will calm even the most angry callers
- Life-saving strategies you can
put to use when threatening people are in your lobby
Master
The Basics Of Security
- How to safely get through the
parking lot, lobby and other “danger zones” before and after normal
working hours
- Security practices police
officers say you need to make a habit of
- Keep your dignity and your
reputation intact by properly handling flirtatious people
- Don’t become a statistic —
warning signs that someone’s planted a bomb in your lobby or in your mail
- How recordkeeping can stop bad
situations from coming back to haunt you
Who Should Attend ...
For receptionists who are expected to
recognize and handle security problems . . . stop trespassers and unauthorized
visitors in their tracks . . . and keep trouble-makers out of the
office and off the phone.
Bring a seminar to your site! For information about bringing a course
to your site please call 314-894-1148 or CLICK HERE
|
